How Our Privacy Policy Covers Payments
When you use DANA, OVO, GoPay or QRIS, we record the payment reference, amount, status and account identifier needed to match the transaction to your account. Bank transfer and virtual account records can include the receiving bank, such as BCA, BRI, Mandiri or BNI, together with
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timestamps used for reconciliation. We do not need your wallet password to confirm a payment. We may request phone verification before account access, especially when a payment status or withdrawal detail needs checking. Our Privacy Policy applies to these records, login activity and messages sent through
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support chat. We retain only what is needed for account security, payment reconciliation, dispute handling and legal duties. Where local law permits, you can ask us to explain a payment record, correct inaccurate account data or clarify why a record remains stored.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.